Jane Hermansen, Director, Network and Outreach Development, Mayo Clinic Laboratories in Rochester works with hospitals to expand their outpatient laboratory testing. In this video, Hermansen reflects on the challenges healthcare providers faced during the height of the pandemic, but also the positive impacts COVID-19 has had on forming better relationships and communication between laboratories, suppliers, and healthcare providers. Hermansen explores how learnings from these new collaborations, increased laboratory automation, and improved patient engagement will drive positive changes for clinical services in the future.